📄 Legal

Refund Policy

Effective date: October 11, 2026

Terms & ConditionsPrivacy PolicyRefund Policy

We want you to be happy with bcqrd. This policy explains when purchases can be refunded, replaced or cancelled, and how to ask.

1. Overview

This Refund Policy applies to purchases made from bcqrd ("bcqrd") at bcqrd.com by customers in the United States. All prices and refunds are in US dollars.

  • Paid plans: full refund within 14 days of purchase.
  • NFC cards: made to order. Replaced or refunded if they arrive damaged, defective or misprinted and you tell us within 30 days of delivery.
  • Free plan: no payment, so nothing to refund.

2. Paid plans (Personal and Business)

Paid plans are a single payment for 12 months of access and do not renew automatically.

  • If you are not satisfied, request a refund within 14 days of the purchase date and we will refund the plan price and the sales tax charged on it.
  • After 14 days, plan payments are non-refundable and we do not offer prorated refunds for unused time, except where required by law or stated in our Terms & Conditions.
  • Reducing the number of Business seats during a term does not create a refund or credit.
  • When a plan is refunded, the account returns to the Free plan. Cards beyond the Free limit and team features are locked.
  • Because plans do not auto-renew, you never need to cancel to avoid a future charge.

3. Physical NFC cards

NFC cards are personalized and produced for the specific card profile you choose, so they cannot be resold. For that reason:

  • Change of mind: we do not accept returns or offer refunds for NFC cards that were produced correctly.
  • Cancelling an order: email us as soon as possible. If production has not started, we will cancel the order and refund it in full. Once production has started, the order cannot be cancelled.
  • Damaged, defective or misprinted cards: email us within 30 days of delivery with your order number and clear photos. We will send a replacement at no cost or, if you prefer or we cannot replace it, refund the affected items and their shipping.
  • Wrong item: if we sent something different from what you ordered, we will replace it or refund it, including shipping.
  • Errors in what you submitted: we print the name, details and design shown at checkout. Typos or design choices in what you submitted are not grounds for a refund. Your digital card can still be corrected at any time, and the NFC card will open the updated profile.
  • Phone compatibility: not every phone supports NFC. A recipient's phone lacking NFC is not a defect, and every card includes a QR code that opens the same profile.

We may ask you to return a defective card. If we do, we will cover the return shipping.

4. Shipping, lost and delayed packages

  • We ship to addresses in the United States. Shipping charges are non-refundable unless the refund is due to our error or a damaged, defective or misprinted item.
  • Delivery dates are carrier estimates. A delay by the carrier is not by itself grounds for a refund.
  • If tracking shows no movement for 10 business days, or shows delivered but you have not received the package, contact us within 30 days of the ship date. We will work with the carrier and reship or refund the order if it is confirmed lost.
  • Orders returned to us because of an incorrect or incomplete address can be reshipped at your cost.

5. How to request a refund

Email info@bcqrd.com from the address on your account and include:

  • your order or invoice number (shown in the Orders section of your dashboard and on your receipt);
  • what you would like refunded and why;
  • for NFC cards, photos showing the problem.

We aim to reply within 2 business days.

6. How refunds are paid

  • Approved refunds are issued to the original payment method through Stripe. We cannot refund to a different card or account.
  • Refunds usually appear within 5–10 business days, depending on your bank or card issuer.
  • Sales tax is refunded in proportion to the amount refunded.
  • If you paid with a coupon or discount, we refund the amount you actually paid.

7. Chargebacks

If there is a problem with a charge, please contact us first so we can fix it quickly. If a chargeback is filed, we may suspend the related account while the dispute is investigated.

8. Your legal rights

Nothing in this policy limits any rights you have under applicable US federal or state consumer protection law that cannot be waived by agreement.

9. Contact us

bcqrd
2600 S Loop W Suite 595E, Houston, TX 77054, USA
Email: info@bcqrd.com

See also our Terms & Conditions and Privacy Policy.